Privacy Policy

Effective date: September 1, 2026

Chuanghejia Technology (Huizhou) Co., Ltd., operating under the brand name BANDENG ("BANDENG," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit bandengvend.com, contact us, subscribe to our communications, or conduct business with us.

Information We Collect

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, country, and message when you submit an inquiry.
• Company, shipping, billing, and transaction details when you request a quotation or place an order with us outside the website.
• Subscription information when you choose to receive our emails.
• Any other information you voluntarily provide in your communications with us.

When you use the website, certain technical information may be collected automatically, such as your IP address, browser type, device information, referring pages, pages viewed, approximate location, and interactions with the website.

How We Use Information

We may use personal information to:

• Respond to inquiries and provide quotations or product information.
• Communicate with customers and process orders, payments, shipping, invoicing, and after-sales support.
• Send marketing communications where you have chosen to receive them.
• Operate, secure, maintain, and improve the website.
• Measure website performance and understand how visitors use the website.
• Support advertising and measure the effectiveness of our campaigns.
• Comply with applicable legal, accounting, and regulatory obligations.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and secure the website, remember preferences, analyze traffic, and measure advertising performance. These services may include technologies provided by Google, Meta, Cloudflare, and embedded map providers.

You can manage cookies through your browser settings and, where available, through the cookie controls displayed on our website. Where required by applicable law, we request consent before using non-essential cookies. Disabling certain cookies may affect some website features.

How We Share Information

We do not sell your personal information.

We may share information only as reasonably necessary with:

• Authorized employees who handle inquiries, orders, and customer support.
• Service providers supporting website hosting, security, email, analytics, advertising, payments, logistics, and business operations.
• Professional advisers and public authorities where disclosure is required or permitted by law.
• A successor or related party in connection with a merger, reorganization, financing, or transfer of all or part of our business.

International Data Transfers

Because we serve customers worldwide and use international service providers, personal information may be processed in countries or regions other than where you live. Where required, we take reasonable steps to use appropriate safeguards for such transfers.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including maintaining business and transaction records, responding to inquiries, resolving disputes, and meeting legal, tax, accounting, and compliance requirements. Subscription information may be retained until you unsubscribe or request deletion, subject to any information we must retain by law.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices and Rights

Depending on where you live, you may have rights concerning your personal information, including the right to request access, correction, deletion, restriction, or a copy of your information, and to object to or withdraw consent for certain processing. These rights may be subject to applicable legal limitations.

You may unsubscribe from marketing emails at any time by using the unsubscribe option in the message or by contacting us. Withdrawing consent does not affect processing that occurred before the withdrawal.

Children's Privacy

This website is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

Third-Party Services

Our website may contain links to or features provided by third parties. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated effective date.

Contact Us

For questions or requests relating to this Privacy Policy or your personal information, contact us at: